Full Issue:To the XX/XX/2020 with out ever before using Caliber Mortgage brokers given you an excellent loan modification with a primary cures

Full Issue:To the XX/XX/2020 with out ever before using Caliber Mortgage brokers given you an excellent loan modification with a primary cures

Complete Problem:I fell behind on my financial XX/XX/XXXX and you may called Quality towards XX/XX/XXXX to discuss what my selection were to lose the default. Each XXXX ( employee id XXXX ), I will increase my forbearance or make an application for losings minimization and you can she would post papers on my household. Into XX/XX/XXXX XXXX ( personnel id XXXX ) reported that my personal deferment arrangement is actually owed straight back from the XX/XX/XXXX with home financing fee owed XX/XX/XXXX. I never obtained that it agreement nor performed We receive any phone phone calls about a prospective deferment. Toward XX/XX/XXXX, XXXX ( staff member id XXXX ), stated that basically try struggling to build a cost then I would need to submit an application for losses minimization. We told XXXX our very own adversity was resolved so we you may resume costs XX/XX/XXXX but XXXX said that wasn’t a choice so i registered my records toward XX/XX/XXXX. Towards the XX/XX/XXXX a letter try shipped claiming my request for assistance was declined because of myself perhaps not accepting the latest deferment option. My personal mortgage lender pressed me personally in to an idea that i couldn’t adhere to, pushing me to make an application for a choice just to feel denied. You will find only adopted the latest training of my personal mortgage company and you can often now remain abandoned.

Grievance Facts:

For having the offer accomplished i necessary to From the the period we were not able to improve path costs.

Since that time our disease has evolved we need to need Quality up on the offer. Given that we can afford it Caliber desires perform a good ( DIL ). In fact most of the Caliber has only come searching for undertaking a good DIL for decades today. We had been very amazed whenever Quality offered all of us the borrowed funds Modification. Pleasantly surprised. Now that we are able to manage they we think they don’t really want us to Modify the loan. We believe the borrowed funds modification offer from the Caliber was a fake provide they realized we could not afford the costs at the day so they really provided it in order to you. Now that we can manage it they don’t provide so you’re able to us. We think Quality is actually regarding the real estate business perhaps not the borrowed funds providers. They use the latest ( DIL ) to build up functions after that offer the on their sibling providers the new XXXX XXXX XXXX for a cheap price then your Faith resells it on money. We believe the brand new Given produces whole so you can Caliber into the losses to the mortgage and they are ripping of Summerdale quick loans your own taxation Payer towards a primary Category level. You need to have a look at this.

Problem Details:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.